Pretty much every manufacturer worth their salt is ISO 9001 certified. We have had a full quality assurance manual since the 1970's so, why ISO? Basically, we have been doing the "work" of being ISO compliant for many years. The Navy and commercial industries have always insisted on product traceability, product inspection and all of the documentation to correctly process orders and contracts.
Here's how I see it. It comes down to trust. ISO is recognized by our customers and others that if a company is certified by ISO then they can be trusted to do a good job and provide the correct products.
We have added to our existing QA Manual to include the areas of our operation, like marketing, quoting, sales, and accounting, that are not directly involved with producing the actual product but and, obviously, very important to providing great products to our customers. Piping Supplies Inc will be ISO compliant on January 1, 2017. After 1 year of running the program we will get our certificate.
I look forward to continuing this process. One of ISO 9001's more interesting aspects is the concept of continuous improvement and also risk taking. I like that. Give me your thoughts.